Terms and Conditions GENERAL INFORMATION DISTANCE SALE OF ORDERS FOR GIFT CARDS AND EARLY RESERVATIONS
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PREAMBLE
These terms and conditions are entered into between, on the one hand, the company CENTRE DE THALASSOTHERAPIE ET D’ESTHETIQUE DU GRAND DELTA, represented by Ms. Julie Cohen-Salles, 04 67 29 13 13 – info@thalasso-grandemotte.com, a simplified joint-stock company (SAS) with capital of €347,889, registered with the Trade and Companies Register (RCS) Montpellier registered under number B 337 493 860 and located at La Grande Motte, 34280, Point Zero, hereinafter referred to as “GRAND DELTA” S.A.S. "and, second, individuals wishing to make a purchase on the GRAND DELTA website" S.A.S. https://www.thalasso-grandemotte.com/en/ hereinafter referred to as “the user.”
Shipping of the gift cards will be available only in countries that are members of the European Union. For all other destinations, the user must contact the GRAND DELTA reservations department S.A.S.
These terms and conditions apply exclusively to non-commercial individuals.
The parties agree that their relationship will be governed exclusively by this agreement, to the exclusion of any terms and conditions previously available on the website.
The Customer hereby declares that he or she has read and accepted this contract by checking the box provided for that purpose before completing the online ordering process, and that he or she received a copy of it upon confirmation of the order.
If any provision were to be found wanting, it would be deemed to be governed by the customs and applicable laws in the distance selling sector.
I GIFT CARDS
These terms and conditions are intended to define the terms of sale between GRAND DELTA S.A.S. and the user, from the order to the services, including payment and delivery. They cover all the steps necessary to place an order and ensure that the order is tracked between the contracting parties.
THE PRINCIPLE OF GIFT CARD
The user purchases a Thalasso or hotel service for a recipient. The gift card comes in the form of a box or a luxury pouch, which lists the service(s) offered and the validity dates (up to 365 days after the date of purchase). Once the recipient has the gift card, they simply need to contact the reservations department to book their treatments on the date of their choice (within the period specified on the gift card), subject to availability.
THE ORDER
Users can place their orders online using the online list of services.
The steps for placing an order are as follows:
1. Check out the offers.
2. Select the items and add them to your cart.
3. If you'd like to continue shopping, repeat the previous step.
4. Before confirming your order, check its contents and total price, and correct any errors that may have occurred (first click).
5. Log in to your customer account or sign up by filling out the contact form provided for this purpose.
When you register for the first time, you will receive an email confirming your customer account credentials.
6. Select your preferred payment method: credit card.
7. Accept the Terms and Conditions.
8. Confirm your order by clicking “Order with payment obligation” (second click).
9. Pay the full amount, not just a deposit.
10. You will receive a confirmation email along with the invoice for your purchase.
The order can only be placed on the website if the user has clearly identified themselves by completing the online order form.
By placing an order, you agree to the prices and descriptions of the services available for sale.
GREAT DELTA S.A.S.s…agrees to fulfill orders placed on the website, subject to the terms and conditions set forth herein.
The gift cards are neither exchangeable nor refundable, nor can they be combined with other GRAND DELTA promotions S.A.S.
The services provided by the gift cards must be used within the validity period indicated on the gift card. If this is not the case, the services cannot be refunded or exchanged.
Services purchased as gift cards are valid for one year from the date of purchase.
SENDING THE GIFT CARDS
GREAT DELTA S.A.S. will use, depending on the user's request:
- Shipping via La Poste at the standard rate to the address provided by the user. GRAND DELTA SAS shall not be held liable if the user has not provided the correct address.
- via email to the email address provided by the user. GRAND DELTA SAS cannot be held liable if the user has not provided the correct email address. The user will be responsible for printing the gift card themselves.
GREAT DELTA S.A.S. undertakes to ship the gift cards within a maximum of 3 weeks from the date of the online order, subject to strikes and other events causing national or regional delays by the postal service. GRAND DELTA S.A.S.ne will be held responsible for the delay in delivery. The shipment of the gift cards will take place only on business days, excluding holidays.
The user can choose to have their order delivered:
- Either at home
- Or to an address other than the billing address—the address of the gift card recipient.
SERVICES
Users can consult a glossary explaining the various treatments and services offered for sale.
PROGRAMS AND TREATMENTS
The recipient of a gift card must present:
- with their gift card or the reference number for that gift card.
- 30 minutes before the start of the first treatment
- wearing a swimsuit suitable for ocean conditions
- equipped with a swim cap and pool sandals
- with a doctor's note for those thalassotherapy programs for more than 3 days or with a signed release form
Reservation terms and conditions will be sent to the recipient, who must comply with them to ensure that the stay goes smoothly.
Children under the age of 16 are not permitted to access medical care or marine areas.
PAYMENT TERMS
The user can choose how to pay for the services gift cards online payment by credit card (Carte Bleue, Visa, Eurocard, Mastercard, AMEX, DINERS, JCB CARD) at the time of order.
The user will not be charged any shipping or handling fees.
Your payment request is routed in real time to the secure online payment processor, which performs various checks to prevent abuse and fraud.
In any case, entering your card number online and the final confirmation of your order will constitute, in accordance with applicable law on electronic signatures, proof of the full amount due for the fulfillment of said order.
PRICES
The prices listed are in euros and include all taxes. They reflect the VAT rate in effect on the date of the order.
PAYMENT TERMS
By email: Secure payment will be processed directly online on the website.
By phone: Secure payment can be made by credit card over the phone or with "Chèques Vacances Connect."
On site: Payment can be made using the method of your choice (credit card, Amex, vacation checks, cash, checks [up to €300]).
II. PRE-RESERVATIONS: SINGLE ORDER
In addition to the purchasing system for gift cards, the user can make a reservation or place a simple order.
The user must select a range of dates and time slots.
Our reservations team will then check availability before confirming your order within 24 hours. If the requested option is unavailable, we will contact you to discuss the best solution with you.
The service fee will not be charged until your reservation has been confirmed.
However, if we are unable to find availability after reviewing your application, your card will not be charged.
III NO RIGHT OF WITHDRAWAL
GREAT DELTA S.A.S Please note that for any changes, we ask that you notify us 48 hours in advance. Any service that is not honored and not canceled 24 hours in advance will be charged.
IV. MISCELLANEOUS
LIABILITY
GRAND DELTA S.A.S. has, for all steps involved in accessing the site, the ordering process for gift cards, regarding delivery, is only an obligation of means. GRAND DELTA’s liability S.A.S. shall not be held liable for any inconvenience or damage arising from the use of the Internet, including, but not limited to, service interruptions, unauthorized access from outside the system, or the presence of computer viruses, or any event classified as force majeure in accordance with case law.
PERSONAL DATA
PROCESSING AND CONTENT OF PERSONAL DATA
See pagePrivacy Policy.
The purpose of processing this data is to facilitate navigation and the placement of orders, and to optimize our relationship with users.
RECIPIENTS OF PERSONAL DATA
GREAT DELTA S.A.S discloses the collected data to technical service providers responsible for maintaining the website, to third parties authorized by law (particularly in response to an explicit and substantiated request from judicial authorities), to personnel in the marketing, sales, and business development departments, and to personnel responsible for managing user relations.
RETENTION OF PERSONAL DATA
Data is retained in accordance with the law for a period justified by the purpose of the processing.
CUSTOMER RIGHTS
In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended, relating to information technology, data files, and civil liberties, the user has the right to access, review, modify, and delete information concerning him or her, which may be exercised at any time by contacting GRAND DELTA S.A.S either directly on the website under the “Contact Us” section, by mail to the address provided, or by email to the addresses listed herein.
For security reasons and to prevent fraudulent requests, this request must be accompanied by proof of identity. Once the request has been processed, this proof of identity will be destroyed.
COOKIES
To use the website, it may be necessary to use cookies, which are small "tracking" software programs stored on the user's device and that provide access to GRAND DELTA S.A.S. standard login information.
In the event that cookies are necessary, all information collected will be used solely to track the volume, type, and pattern of traffic on the site, to improve its design and layout, for other administrative and planning purposes, and, more generally, to improve the service provided by GRAND DELTA S.A.S. offer.
Cookies will not collect any personal data that could identify the user, either on the hard drive or online, and the information collected is encrypted and anonymous.
These cookies will be stored in and managed by the user's web browser (e.g., Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.).
GREAT DELTA S.A.S. recommends that users customize their settings to accept these cookies, thereby improving their browsing and ordering experience.
Users are therefore free to choose in their browser settings whether or not to accept cookies; if they do not accept them, they acknowledge without reservation that they cannot hold GRAND DELTA liable. S.A.S. due to its own navigation issues, which may make it difficult or even impossible to use the site and complete orders.
INTELLECTUAL PROPERTY
All elements of the GRAND DELTA website S.A.S., whether visual or audio, including the underlying technology, are protected by copyright, trademarks, or patents.
They are the exclusive property of GRAND DELTA S.A.S. Any user who maintains a personal website and wishes to include a link on that site for personal use must obtain permission from GRAND DELTA. S.A.S.
In this case, there will be no implied affiliation agreement. However, any hyperlink to the GRAND DELTA website S.A.S. is strictly prohibited. In any case, any link—even one that has been tacitly authorized—must be removed upon request by GRAND DELTA. S.A.S.
DURATION
These terms and conditions apply for as long as the services offered by GRAND DELTA remain available online. S.A.S. and until the services are performed.
PROOF
The computerized records stored in GRAND DELTA's computer systems S.A.S. and its partners under reasonable security conditions shall be considered proof of communications, orders, and payments made between the parties.
GOVERNING LAW AND JURISDICTION
IN THE EVENT OF A DISPUTE, ALL CLAIMS MUST BE SUBMITTED TO GRAND DELTA S.A.S BY MAIL OR EMAIL TO THE ADDRESSES LISTED HEREIN.
IF THE CLAIM IS NOT RESOLVED WITHIN 30 DAYS, THE USER IS INFORMED THAT HE OR SHE MAY RESORT TO CONTRACTUAL MEDIATION*, OR TO ANY ALTERNATIVE DISPUTE RESOLUTION METHOD (SUCH AS CONCILIATION) IN THE EVENT OF A DISPUTE.
IN THE ABSENCE OF ANY OTHER PROVISION, ALL DISPUTES THAT MAY ARISE FROM THESE GENERAL TERMS AND CONDITIONS—INCLUDING THOSE CONCERNING THEIR VALIDITY, INTERPRETATION, PERFORMANCE, THEIR TERMINATION, THEIR CONSEQUENCES, AND THEIR AFTEREFFECTS SHALL BE SUBJECT TO THE JURISDICTION OF THE COMPETENT FRENCH COURTS
*In particular, the mediator may not consider the dispute if:
The user does not provide evidence that he or she first attempted to resolve the dispute directly with GRAND DELTA S.A.S. by submitting a written complaint,
the request is manifestly unfounded or abusive,
the dispute has previously been considered or is currently being considered by another mediator or by a court,
The user submitted his or her request to the mediator more than one year after filing a written complaint with GRAND DELTA S.A.S.,
The dispute does not fall within its jurisdiction.
Mediation is free of charge for the consumer (unless the consumer voluntarily retains a lawyer, a third party of their choice, or an expert). The mediator may not receive any instructions from the parties or be compensated based on the outcome.
Mediation in consumer disputes is subject to a confidentiality requirement.
In the event of a dispute, the user may also access the European online dispute resolution platform at the following address: https://webgate.ec.europa.eu.
CONSUMER MEDIATION
In accordance with Articles L.612-1 et seq. of the Consumer Code, consumers have the right to seek the assistance of a consumer mediator, free of charge, to resolve a dispute with our establishment through amicable means.
In the event of a dispute, the customer must first submit a written complaint to our establishment.
If this process does not result in an amicable resolution, or if no response is received within two months, the customer may refer the matter to the mediator designated by our institution, subject to the applicable eligibility requirements.
Ombudsman's contact information:
JTCM Consulting and Mediation
Le Pérugin Street
34,000 Montpellier
Phone: 07 66 69 27 79
Website: https://www.jtcm-conseils-et-mediation.fr
Consumer mediation is free of charge for consumers.